UltraClub Ladies’ Cool & Dry Sport Two-Tone Polo

Return Policy

Please inspect your merchandise upon receiving it. We hope you love your new merchandise but if you need to return your merchandise for any reason, please fill out a Return Authorization (RA) Form below. If you have questions about a qualifying return, please contact us at returns@giantcustomapparel.com. All returns must be postmarked within 10 days of RA approval. Additionally, all merchandise must be in new, unworn, and never washed condition. Upon receiving the merchandise, our quality control department will inspect the garments and once the claim is approved, we will issue a credit memo under your account within 1-5 business days. Details for all claim situations are stated below:

• All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise (Through Return Authorization form).
• Returns must be authorized by GIANT Custom Apparel in advance, by phone or web, and returned within 10 days of RA approval.
• No merchandise will be accepted for return after 21 days from the date of the invoice of the merchandise.
• Claims for returns for defective merchandise must be made in accordance with the warranties in GIANT CA’s General Terms and Conditions of Sale.
• Freight on all returns must be prepaid by you but GIANT CA will credit the freight amount for all approved returns to your account.
• No returns will be accepted without an approved Return Authorization form on file. Please contact GIANT CA Customer Service for a return authorization confirmation and to receive the shipping address.
• Returns without original corresponding invoice number(s) will be credited at the lowest published price.
• Merchandise received that is not GIANT CA’s (meaning sold to you by GIANT CA), will be returned to you at your expense or disposed of by GIANT.
• Altered or embellished products are not returnable.
• Defective merchandise must have tape placed over the flaw before returning.
• It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating or reshipping.
• We reserve the right to ask for photographic or other evidence of a defect.
• We reserve the right not to permit a return if we believe in our sole discretion you are abusing the return policy.

Please contact us if you have any questions contact-us@giantcustomapparel.com.

Shipping policy

All purchases over $200 before taxes and shipping will ship for free.

How much does shipping cost?

The cost of shipping ranges from $8 – $46 based on the destination and weight of the package. For all purchases over $200 before taxes and shipping fee, the shipping will be FREE regardless of the destination or weight of the package. All shipping is ground unless an expedited rate is chosen, in which case there will be additional fees in accordance with the delivery service used.

What is the lead time for decorated orders?

Lead times vary according to many different factors such as stock, assuming there are no additional modifications we need to do to the art files, how long it takes for the proofs to be approved, etc. It’s always best to contact us prior to order submission for a more accurate delivery estimate. After the order is submitted for quote + approval of the proof has been given the delivery-in-hand date is typically 10 business days, however, no guarantees are given.

GIANT Custom Apparel, LLC. is not responsible for shipment delays due to inclement weather. Other factors that could cause delays are high volume or seasonal busy periods.

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